Updated June 8, 2021: Fujifilm has reportedly heard from hackers but is refusing to pay their ransom demands and will instead rely on backups to restore its servers. According to a report on Verdict, Fujfilm has refused to pay the ransom demands and has already gotten its computer systems in the U.S., Europe, the Middle East and Africa back up online and fully operational.

A recent ransomware attack caused Fujifilm to initiate a partial shutdown of the company’s network and servers, though the good news is that the company’s subsequent investigation showed no mishandling of data. The company expects the servers to be fully restored by June 4.

Late on June 1, Fujifilm’s headquarters in Tokyo detected a potential ransomware attack. The company launched an immediate shutdown of the affected networks and servers, informing users through a web notice as well as a warning on the Fujifilm US page. The shutdown prevented all forms of communication, leaving the company without emails and phone.

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While the shutdown axed communication, the effort appears to have worked. “Following an initial investigation, there is no evidence of any impact on the network or any servers, or other network equipment or systems, including email, in the Americas region, and no loss, destruction, alteration or unauthorized use of any data on these systems in this region has been detected,” an updated statement from Fujifilm US reads. “As such, we have brought the Americas network, servers and electronic systems back online on June 3. We expect our business in the Americas region to be fully operational by June 4.”

Fujifilm’s updated statement continues to refer to “the possibility of a ransomware attack” but then later states that there is “no evidence of any impact.” In the statement, the company apologized for the inconvenience to customers and business partners. The company’s headquarters has not yet shared an update as to whether or not other regions were affected.

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Ransomware can potentially expose sensitive data. An incident last year lead to data on several Canon employees being accessed, including social security numbers.

Fujifilm did not clarify which portions of the network remained active during the partial shutdown. It’s unclear if photographers that reached out to the company during the shutdown, including technical support, need to send a second communication.